AirBNB Customer Service Representatives - Work from Home

About the Role

As a Customer Service Representative, you will leverage your expertise to provide exceptional service and solutions to customers via inbound calls within a high-energy environment. You will collaborate with leading technologies and systems, supported by a dedicated team of leaders and peers.

Who We Are Looking For

This position is ideal for candidates who:

• Excel at managing customer inquiries of various types.

• Are active listeners capable of using probing questions effectively.

• Have a proven history of meeting sales targets.

• Can manage and overcome objections regarding subscriber cancellations and suspension requests to help reduce churn.

• Bring an enthusiastic personality to the team.

Compensation and Benefits

• Pay Rate: Competitive hourly wage ranging from $15.00 to $20.00.

• Schedule: 8-hour shifts, 5 days per week. Shifts are available anytime between 6:00 AM and 12:00 AM PST.

• Equipment: All technical equipment necessary for remote success is provided.

• Health Benefits: Medical, dental, and vision coverage.

• Time Off: Paid training and Paid Time Off (PTO).

• Career Growth: Advancement opportunities are available, with 80% of frontline leaders promoted from within.

• Incentives: Additional pay incentives, monthly rewards, and recognition programs.

• Perks: Employee discounts and Employee Assistance Program (EAP).

• Wellness: Health and wellness programs, including access to a dedicated personal trainer.

Qualifications

Qualified applicants must possess:

• Excellent verbal and written communication skills.

• Strong multitasking abilities.

• A problem-solving mindset driven by meeting goals.

• Familiarity with Microsoft Office tools.

• Prior experience in customer service and sales.

• A high school diploma or equivalent.

Remote Work Requirements

To work from home, candidates must have:

• A quiet, distraction-free, and secure workspace.

• Internet access with minimum speeds of 2 Mbps upload and 10 Mbps download (faster speeds are preferred).

• An in-house network with a hard-wired Internet connection capable of supporting outstanding call quality and high-speed response rates.

• Note: Wireless and/or satellite Internet Service Providers are not compatible with our systems.

• A smartphone (iOS or Android) that is 4 years old or newer, capable of downloading the company app used for communications.

About the Company

Arsenault is a digital transformation company that rethinks and rebuilds processes for the digital age. By combining the speed and insight of design thinking with the scale and accuracy of data analytics, we help customers globally across industries such as financial services and healthcare achieve greater agility through transformed and automated customer experiences. We have been serving clients for over 35 years.