Systems Integration, Inc. (SII) logo

Contact Center Rep

$14-19/hr•Full-timeRemote

location_onMcDaniel Colonia, Pharr, Hidalgo County, Texas, 78577, United States

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Job Description

Systems Integration, Inc. is currently building a pipeline of candidates for an upcoming remote Customer Service Representative (CSR) position supporting the Federal Emergency Management Agency (FEMA). This role is designed for bilingual professionals (English & Spanish) to assist callers with questions and concerns regarding local or state emergencies.

To prepare representatives for this critical support role, the company provides paid, comprehensive training. This ensures that all customer service representatives interact with each caller with the highest levels of knowledge and professionalism.

The position is remote; however, candidates must reside no more than an hour from the Houston area to facilitate the pickup of necessary computer equipment. The start date for this position is pending.

Work location

Work model: Remote

McDaniel Colonia, Pharr, Hidalgo County, Texas, 78577, United States

Pharr, Texas

Open in Google Maps(26.19483, -98.18361)

Key Responsibilities

  • check_circlePerform outbound calls to verify the authenticity of received documents
  • check_circleUtilize standard technology such as computer, telephone, and email to complete tasks
  • check_circleComplete basic data entry in computer terminal related to phone inquiries
  • check_circleRefer escalated calls to supervisor as needed
  • check_circleTake inbound calls and answer questions using pre-scripted responses

Requirements

  • verifiedHigh School Diploma or GED equivalent
  • verifiedAt least six (6) months of customer service experience
  • verifiedU.S. citizen
  • verifiedLived in the United States for 3 out of the past 5 years
  • verifiedAbility to pass a federal background check
  • verifiedReside no more than an hour from the Houston area
  • verifiedBilingual (English & Spanish) preferred
  • verifiedDepartment of Homeland Security clearance preferred

Benefits & Perks

check_circlePaid comprehensive training for customer service representatives

Skills, education and keywords

Skills: english, spanish.

Education: High School Diploma or GED equivalent required.

Frequently asked questions about Contact Center Rep at Systems Integration, Inc. (SII)

What does a Contact Center Rep at Systems Integration, Inc. (SII) do?expand_more
Day-to-day, the Contact Center Rep at Systems Integration, Inc. (SII) will perform outbound calls to verify the authenticity of received documents; utilize standard technology such as computer, telephone, and email to complete tasks; complete basic data entry in computer terminal related to phone inquiries; and refer escalated calls to supervisor as needed.
What are the requirements for this Contact Center Rep role?expand_more
To qualify for the Contact Center Rep at Systems Integration, Inc. (SII) position, applicants should have: High School Diploma or GED equivalent; At least six (6) months of customer service experience; U.S. citizen; Lived in the United States for 3 out of the past 5 years; Ability to pass a federal background check; and Reside no more than an hour from the Houston area.
What is the salary range for Contact Center Rep at Systems Integration, Inc. (SII)?expand_more
The advertised salary range for Contact Center Rep at Systems Integration, Inc. (SII) is $14-19/hr.
Where is the Contact Center Rep role at Systems Integration, Inc. (SII) located?expand_more
Contact Center Rep at Systems Integration, Inc. (SII) is based in McDaniel Colonia, Pharr, Hidalgo County, Texas, 78577, United States. This is a remote role.
Is this Contact Center Rep job remote, hybrid, or on-site?expand_more
Systems Integration, Inc. (SII) has listed this Contact Center Rep role as remote.
How much experience is required for this Contact Center Rep role?expand_more
Contact Center Rep at Systems Integration, Inc. (SII) typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Contact Center Rep role at Systems Integration, Inc. (SII)?expand_more
Key skills for Contact Center Rep at Systems Integration, Inc. (SII) include english; and spanish.
What education is required for Contact Center Rep at Systems Integration, Inc. (SII)?expand_more
Educational requirements for this role: High School Diploma or GED equivalent required.
What category does the Contact Center Rep role belong to?expand_more
Contact Center Rep at Systems Integration, Inc. (SII) is part of the Customer Services job category on Recrutus.