Customer Service
location_onNorth Broadway Street, Moore, Cleveland County, Oklahoma, 73160, United States
Job Description
About the Role
Amazon is seeking Work From Home Customer Service Representatives to join our team. In this role, you will assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. You will be responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, and documenting customer interactions while providing professional and friendly customer service. Your work will ensure that we meet performance and quality standards in supporting our customers.
Work location
Work model: Remote
North Broadway Street, Moore, Cleveland County, Oklahoma, 73160, United States
Oklahoma
Key Responsibilities
- check_circleAssist customers with orders, returns, refunds, and account issues
- check_circleProvide professional and friendly customer service
- check_circleMeet performance and quality standards for customer support
- check_circleResolve customer concerns through phone, chat, and email support
- check_circleUpdate customer accounts and document interactions
- check_circleTrack packages and provide delivery status updates
- check_circleProcess returns and refunds according to company policies