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Customer Service Representatives

$16-24/hr•Full-timeRemote

location_on27101, Calle del Cid, Mission Viejo, Orange County, California, 92691, United States

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Job Description

About the Role

Amazon is seeking Work From Home Customer Service Representatives to join our team. In this role, you will assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. You will be responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, and documenting customer interactions. Above all, you will provide professional and friendly customer service while meeting performance and quality standards.

Work location

Work model: Remote

27101, Calle del Cid, Mission Viejo, Orange County, California, 92691, United States

Mission Viejo, California

Open in Google Maps(33.56912, -117.66111)

Key Responsibilities

  • check_circleAssist customers with orders, returns, and refunds
  • check_circleDocument customer interactions and inquiries
  • check_circleProvide professional and friendly customer service
  • check_circleResolve customer concerns via phone, chat, and email
  • check_circleTrack packages and update customer accounts

Frequently asked questions about Customer Service Representatives at Amazon

What does a Customer Service Representatives at Amazon do?expand_more
In this Customer Service Representatives at Amazon role, you will assist customers with orders, returns, and refunds; document customer interactions and inquiries; provide professional and friendly customer service; and resolve customer concerns via phone, chat, and email.
What is the salary range for Customer Service Representatives at Amazon?expand_more
The advertised salary range for Customer Service Representatives at Amazon is $16-24/hr.
Where is the Customer Service Representatives role at Amazon located?expand_more
Customer Service Representatives at Amazon is based in 27101, Calle del Cid, Mission Viejo, Orange County, California, 92691, United States. This is a remote role.
Is this Customer Service Representatives job remote, hybrid, or on-site?expand_more
Amazon has listed this Customer Service Representatives role as remote.
How much experience is required for this Customer Service Representatives role?expand_more
Candidates for Customer Service Representatives at Amazon should have mid level.
What category does the Customer Service Representatives role belong to?expand_more
Customer Service Representatives at Amazon is part of the Customer Services job category on Recrutus.