Customer Service
location_onLong Branch Free Public Library, 328, Broadway, East Long Branch, Long Branch, Monmouth County, New Jersey, 07740, United States
Job Description
About the Role
Amazon is seeking Work From Home Customer Service Representatives to join our team and assist customers with a wide range of inquiries. In this role, you will serve as the primary point of contact for customers, providing professional and friendly support through phone, chat, and email channels.
What You Will Do
As a Customer Service Representative, you will be responsible for resolving customer concerns and ensuring a positive experience. Your day-to-day activities will include assisting customers with orders, returns, refunds, account issues, delivery questions, and general inquiries. You will also track packages, update customer accounts, and document customer interactions accurately.
Performance Standards
We are looking for individuals who can meet performance and quality standards while delivering exceptional service. Your ability to resolve issues efficiently and maintain a friendly demeanor is essential to our mission of customer obsession.
Work location
Work model: Remote
Long Branch Free Public Library, 328, Broadway, East Long Branch, Long Branch, Monmouth County, New Jersey, 07740, United States
New Jersey
Key Responsibilities
- check_circleAssist customers with orders, returns, refunds, and account issues
- check_circleProcess returns and refunds through phone, chat, and email
- check_circleDocument customer interactions and maintain service quality standards
- check_circleTrack packages and update customer accounts
- check_circleResolve customer concerns regarding delivery and general inquiries