Customer Service

$16-24/hr•Full-timeRemote

location_onPark Trades Center, 326, West Michigan Avenue, Downtown, Kalamazoo, Kalamazoo County, Michigan, 49007, United States

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Job Description

About the Role

Amazon is seeking Work From Home Customer Service Representatives to join our team. In this role, you will assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. You will be responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, and documenting customer interactions. Above all, you will provide professional and friendly customer service while meeting performance and quality standards.

Work location

Work model: Remote

Park Trades Center, 326, West Michigan Avenue, Downtown, Kalamazoo, Kalamazoo County, Michigan, 49007, United States

Kalamazoo, Michigan

Open in Google Maps(42.29196, -85.58657)

Key Responsibilities

check_circleAssist customers with orders, returns, refunds, and account issues
check_circleProvide professional and friendly customer service
check_circleMeet performance and quality standards for customer support
check_circleResolve customer concerns via phone, chat, and email support
check_circleUpdate customer accounts and document interactions
check_circleTrack packages and provide delivery status updates
check_circleProcess returns and refunds according to company policies

Frequently asked questions about Customer Service at Amazon

What does a Customer Service at Amazon do?expand_more

In this Customer Service at Amazon role, you will assist customers with orders, returns, refunds, and account issues; provide professional and friendly customer service; meet performance and quality standards for customer support; and resolve customer concerns via phone, chat, and email support.

What is the salary range for Customer Service at Amazon?expand_more

The advertised salary range for Customer Service at Amazon is $16-24/hr.

Where is the Customer Service role at Amazon located?expand_more

Customer Service at Amazon is based in Park Trades Center, 326, West Michigan Avenue, Downtown, Kalamazoo, Kalamazoo County, Michigan, 49007, United States. This is a remote role.

Is this Customer Service job remote, hybrid, or on-site?expand_more

Amazon has listed this Customer Service role as remote.

How much experience is required for this Customer Service role?expand_more

Candidates for Customer Service at Amazon should have mid level.

What category does the Customer Service role belong to?expand_more

Customer Service at Amazon is part of the Customer Services job category on Recrutus.