Customer Service
$16-24/hr•Full-timeRemote
location_onWordsmith Bookshoppe, 235, East Main Street, Galesburg, Knox County, Illinois, 61401, United States
Job Description
About the Role
Amazon is seeking Work From Home Customer Service Representatives to join our team. In this role, you will assist customers with a wide range of inquiries, including orders, returns, refunds, account issues, delivery questions, and general support needs. Your primary focus will be on resolving customer concerns and providing professional, friendly service while meeting performance and quality standards.
Work location
Work model: Remote
Wordsmith Bookshoppe, 235, East Main Street, Galesburg, Knox County, Illinois, 61401, United States
Galesburg, Illinois
Key Responsibilities
- check_circleAssist customers with orders, returns, refunds, and account issues
- check_circleProcess returns and refunds through phone, chat, and email
- check_circleDocument customer interactions and maintain quality standards
- check_circleTrack packages and update customer accounts
- check_circleResolve customer concerns regarding delivery and general inquiries
Frequently asked questions about Customer Service at Amazon
What does a Customer Service at Amazon do?expand_more
A Customer Service at Amazon is responsible for the following: Assist customers with orders, returns, refunds, and account issues; Process returns and refunds through phone, chat, and email; Document customer interactions and maintain quality standards; and Track packages and update customer accounts.
What is the salary range for Customer Service at Amazon?expand_more
The advertised salary range for Customer Service at Amazon is $16-24/hr.
Where is the Customer Service role at Amazon located?expand_more
Customer Service at Amazon is based in Wordsmith Bookshoppe, 235, East Main Street, Galesburg, Knox County, Illinois, 61401, United States. This is a remote role.
Is this Customer Service job remote, hybrid, or on-site?expand_more
Amazon has listed this Customer Service role as remote.
How much experience is required for this Customer Service role?expand_more
Candidates for Customer Service at Amazon should have mid level.
What category does the Customer Service role belong to?expand_more
Customer Service at Amazon is part of the Customer Services job category on Recrutus.