Customer Service Representatives
$16-24/hr•Full-timeRemote
location_onB Street, Daly City, San Mateo County, California, 94015, United States
Job Description
About the Role
Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.
Work location
Work model: Remote
B Street, Daly City, San Mateo County, California, 94015, United States
Daly City, California
Key Responsibilities
- check_circleAssist customers with orders, returns, refunds, and account issues
- check_circleProvide professional and friendly customer service
- check_circleMeet performance and quality standards for customer inquiries
- check_circleResolve customer concerns through phone, chat, and email support
- check_circleUpdate customer accounts and document interactions
- check_circleTrack packages and provide delivery status updates
- check_circleProcess returns and refunds according to company policies
Frequently asked questions about Customer Service Representatives at Amazon
What does a Customer Service Representatives at Amazon do?expand_more
A Customer Service Representatives at Amazon is responsible for the following: Assist customers with orders, returns, refunds, and account issues; Provide professional and friendly customer service; Meet performance and quality standards for customer inquiries; and Resolve customer concerns through phone, chat, and email support.
What is the salary range for Customer Service Representatives at Amazon?expand_more
The advertised salary range for Customer Service Representatives at Amazon is $16-24/hr.
Where is the Customer Service Representatives role at Amazon located?expand_more
Customer Service Representatives at Amazon is based in B Street, Daly City, San Mateo County, California, 94015, United States. This is a remote role.
Is this Customer Service Representatives job remote, hybrid, or on-site?expand_more
Amazon has listed this Customer Service Representatives role as remote.
How much experience is required for this Customer Service Representatives role?expand_more
Candidates for Customer Service Representatives at Amazon should have mid level.
What category does the Customer Service Representatives role belong to?expand_more
Customer Service Representatives at Amazon is part of the Customer Services job category on Recrutus.