Customer Service
$16-24/hr•Full-timeRemote
location_onScott Street, Council Bluffs, Kane Township, Pottawattamie County, Iowa, 51501, United States
Job Description
About the Role
Amazon is seeking dedicated Work From Home Customer Service Representatives to join our team. In this role, you will serve as the primary point of contact for customers, assisting them with a wide range of inquiries including orders, returns, refunds, account issues, and delivery questions. Your goal is to provide professional, friendly, and efficient support through phone, chat, and email channels, ensuring a positive customer experience while meeting performance and quality standards.
Work location
Work model: Remote
Scott Street, Council Bluffs, Kane Township, Pottawattamie County, Iowa, 51501, United States
Council Bluffs, Iowa
Key Responsibilities
- check_circleAssist customers with orders, returns, refunds, and account issues
- check_circleProcess returns and refunds for customer orders
- check_circleResolve customer concerns through phone, chat, and email support
- check_circleUpdate customer accounts and document interactions
- check_circleTrack packages and provide delivery status updates
- check_circleAnswer general customer inquiries professionally and promptly
Frequently asked questions about Customer Service at Amazon
What does a Customer Service at Amazon do?expand_more
Day-to-day, the Customer Service at Amazon will assist customers with orders, returns, refunds, and account issues; process returns and refunds for customer orders; resolve customer concerns through phone, chat, and email support; and update customer accounts and document interactions.
What is the salary range for Customer Service at Amazon?expand_more
The advertised salary range for Customer Service at Amazon is $16-24/hr.
Where is the Customer Service role at Amazon located?expand_more
Customer Service at Amazon is based in Scott Street, Council Bluffs, Kane Township, Pottawattamie County, Iowa, 51501, United States. This is a remote role.
Is this Customer Service job remote, hybrid, or on-site?expand_more
Amazon has listed this Customer Service role as remote.
How much experience is required for this Customer Service role?expand_more
Candidates for Customer Service at Amazon should have mid level.
What category does the Customer Service role belong to?expand_more
Customer Service at Amazon is part of the Customer Services job category on Recrutus.