Customer Service
location_onHolly Street, Clifton, Passaic County, New Jersey, 07013, United States
Job Description
About the Role
Amazon is seeking Work From Home Customer Service Representatives to join our team. In this role, you will assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.
Work location
Work model: Remote
Holly Street, Clifton, Passaic County, New Jersey, 07013, United States
Clifton, New Jersey
Key Responsibilities
- check_circleAssist customers with orders, returns, refunds, and account issues
- check_circleProvide professional and friendly customer service
- check_circleResolve customer concerns through phone, chat, and email support
- check_circleProcess returns and refunds for customer transactions
- check_circleUpdate customer accounts and document interactions
- check_circleTrack packages and answer delivery-related questions