Customer Service Representatives
location_onNorth Armstrong Street, Bixby, Tulsa, Oklahoma, 74008, United States
Job Description
About the Role
Amazon is seeking Work From Home Customer Service Representatives to join our team as a Work From Home Customer Service Representative. In this role, you will be the voice of Amazon for our customers, assisting them with a wide range of needs including orders, returns, refunds, account issues, delivery questions, and general inquiries.
Your Day-to-Day
As a Customer Service Representative, you will resolve customer concerns and process returns and refunds efficiently. You will track packages, update customer accounts, and document interactions while providing professional and friendly service. Your goal is to meet performance and quality standards while ensuring a positive experience for every customer you assist through phone, chat, and email support.
Work location
Work model: Remote
North Armstrong Street, Bixby, Tulsa, Oklahoma, 74008, United States
Bixby, Oklahoma
Key Responsibilities
- check_circleAssist customers with orders, returns, and general inquiries via phone, chat, and email
- check_circleProcess returns and refunds for customer accounts
- check_circleDocument customer interactions and meet quality standards
- check_circleTrack packages and update customer account information
- check_circleResolve customer concerns and provide professional customer service