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Customer Service Representative

$19-21.43/hr•TemporaryRemote

location_onRemote

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Job Description

Russell Tobin's client, an online food ordering company, is seeking a highly motivated and communicative individual to join their team as a Remote Customer Service Specialist. This role is part of a small team focused on Live Operations, dedicated to ensuring that customer orders are fulfilled accurately and that any issues are resolved in a timely manner.

About the Role

In this position, you will play a crucial role in ensuring an exceptional service experience for customers. You will help fulfill customer orders by proactively reaching out to customers and addressing ad-hoc inquiries with empathy and urgency. Success in this role requires strong organizational skills and a passion for delivering excellent customer service within a dynamic, technology-driven environment.

Why You’ll Love This Role

This opportunity offers remote work flexibility with a variety of shifts available to suit your schedule. You will become part of a collaborative team that takes pride in delivering high-quality customer service.

Work location

Work model: Remote

Remote

Open in Google Maps(39.17770, -73.92900)

Key Responsibilities

  • check_circleProactively reach out to customers to confirm order preferences and details
  • check_circleAddress customer issues with empathy and urgency
  • check_circleExecute workflows to exceed customer expectations
  • check_circleIdentify trends and communicate findings to improve processes
  • check_circleCollaborate with a team to provide world-class service

Requirements

  • verifiedBachelor’s degree or equivalent work experience
  • verified1+ years of experience in a fast-paced customer service role
  • verifiedFluency in English
  • verifiedTechnical fluency with typing speed of 40+ WPM
  • verifiedFamiliarity with Google Sheets and G-Suite is a plus
  • verifiedExperience with Slack is a bonus

Benefits & Perks

check_circleComprehensive healthcare coverage (medical, dental, and vision plans)check_circleSupplemental coverage including accident, critical illness, and hospital indemnity insurancecheck_circle401(k) retirement savings plancheck_circleLife and disability insurancecheck_circleEmployee assistance programcheck_circleIdentity theft protectioncheck_circleLegal support servicescheck_circleAuto and home insurancecheck_circlePet insurancecheck_circleEmployee discounts with preferred vendors

Skills, education and keywords

Skills: google sheets, g-suite, slack, english.

Education: Bachelor’s degree or equivalent work experience.

Frequently asked questions about Customer Service Representative at Russell Tobin

What does a Customer Service Representative at Russell Tobin do?expand_more
A Customer Service Representative at Russell Tobin is responsible for the following: Proactively reach out to customers to confirm order preferences and details; Address customer issues with empathy and urgency; Execute workflows to exceed customer expectations; and Identify trends and communicate findings to improve processes.
What are the requirements for this Customer Service Representative role?expand_more
To qualify for the Customer Service Representative at Russell Tobin position, applicants should have: Bachelor’s degree or equivalent work experience; 1+ years of experience in a fast-paced customer service role; Fluency in English; Technical fluency with typing speed of 40+ WPM; Familiarity with Google Sheets and G-Suite is a plus; and Experience with Slack is a bonus.
What is the salary range for Customer Service Representative at Russell Tobin?expand_more
The advertised salary range for Customer Service Representative at Russell Tobin is $19-21.43/hr.
Where is the Customer Service Representative role at Russell Tobin located?expand_more
Customer Service Representative at Russell Tobin is based in Remote. This is a remote role.
Is this Customer Service Representative job remote, hybrid, or on-site?expand_more
Russell Tobin has listed this Customer Service Representative role as remote.
How much experience is required for this Customer Service Representative role?expand_more
Customer Service Representative at Russell Tobin typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Customer Service Representative role at Russell Tobin?expand_more
Key skills for Customer Service Representative at Russell Tobin include google sheets; g-suite; slack; and english.
What education is required for Customer Service Representative at Russell Tobin?expand_more
Educational requirements for this role: Bachelor’s degree or equivalent work experience.
What category does the Customer Service Representative role belong to?expand_more
Customer Service Representative at Russell Tobin is part of the Customer Services job category on Recrutus.