Amazon work from home Customer Service Associate
location_onWaverly Place, Downtown Melbourne, Melbourne, Brevard County, Florida, 32901, United States
Job Description
About the Role
An Amazon work from home Customer Service Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Day in the Life
Associates communicate with customers primarily through phone and email, utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
Work location
Work model: Remote
Waverly Place, Downtown Melbourne, Melbourne, Brevard County, Florida, 32901, United States
Melbourne, Florida
Key Responsibilities
- check_circleAssist customers in expediting orders
- check_circleCorrect post-sales problems for customers
- check_circleCommunicate with customers via phone and email
- check_circleUtilize software tools to navigate customer accounts
- check_circleCommunicate effective solutions to customers
- check_circleResearch and review company policies