Amazon work from home Customer Service Associate
location_onBerkeley County Clerk, 100, West King Street, Irish Hill, Martinsburg, Berkeley County, West Virginia, 25401, United States
Job Description
About the Role
An Amazon work from home Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Day in the Life
Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Work location
Work model: Remote
Berkeley County Clerk, 100, West King Street, Irish Hill, Martinsburg, Berkeley County, West Virginia, 25401, United States
Martinsburg, West Virginia
Key Responsibilities
- check_circleAssist customers in expediting orders
- check_circleCorrect post-sales problems for customers
- check_circleCommunicate with customers via phone and email
- check_circleUtilize software tools to navigate customer accounts
- check_circleCommunicate effective solutions to customers
- check_circleResearch and review company policies