Customer Sales Account Manager
Not Disclosed•Full-TimeOn-site
location_on1100, 11th Avenue, Rockford, Rockford Township, Winnebago County, Illinois, 61104, United States
About the Team
Staples is a business-to-business leader, and Quill serves as the engine that makes ordering supplies easier and more rewarding for businesses of all sizes. From everyday office essentials to technology and cleaning products, our mission is to support companies with an exceptional customer experience. As an Inside Sales Specialist, you will be the bridge between our specialized product offerings and our customers, partnering closely with sales teams and internal business units to help them discover the right solutions. This role is designed for those who thrive in a sales-driven environment, enjoy consultative conversations, and want to make a measurable impact on customer success and profitable deals.
Work location
Work model: On-site
1100, 11th Avenue, Rockford, Rockford Township, Winnebago County, Illinois, 61104, United States
Rockford, Illinois
Key Responsibilities
- check_circleMeet or exceed net sales and margin goals
- check_circleSupport high-value accounts by partnering with Account Managers to secure projects
- check_circleManage multiple lead channels including hunt lines, loaded leads, web leads, and chat
- check_circleDevelop and maintain strong knowledge of specialized product offerings, pricing, and solutions
- check_circleMeet phone time and dial expectations to stay consistently engaged with customers
- check_circleManage and maintain a healthy opportunity pipeline in the company CRM
- check_circleEducate customers on relevant Quill features and benefits based on category needs
- check_circleIncrease net sales and share of wallet through consolidation efforts and trusted advisor relationships
- check_circleCollaborate with cross-functional partners such as sales teams, merchants, and vendors
- check_circleDrive high conversion rates of opportunities within approved margin guidelines
Requirements
- verifiedHigh School Diploma or GED
- verifiedAt least 12 months of relevant experience in sales or customer service
- verifiedThorough knowledge of category-specific products and services (Furniture)
Nice to Have
Thorough knowledge of category-specific products and services (Furniture).
Benefits & Perks
check_circle112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)check_circleCompany Match 401(k)check_circleOnline and Retail Discountscheck_circlePhysical and Mental Health Wellness programsInclusive culture with associate-led Business Resource Groups
Similar Job Opportunities
Skills, education and keywords
Education: High School Diploma or GED required.
Frequently asked questions about Customer Sales Account Manager at Staples
What does a Customer Sales Account Manager at Staples do?expand_more
A Customer Sales Account Manager at Staples is responsible for the following: Meet or exceed net sales and margin goals; Support high-value accounts by partnering with Account Managers to secure projects; Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat; and Develop and maintain strong knowledge of specialized product offerings, pricing, and solutions.
What are the requirements for this Customer Sales Account Manager role?expand_more
To qualify for the Customer Sales Account Manager at Staples position, applicants should have: High School Diploma or GED; At least 12 months of relevant experience in sales or customer service; and Thorough knowledge of category-specific products and services (Furniture).
Where is the Customer Sales Account Manager role at Staples located?expand_more
Customer Sales Account Manager at Staples is based in 1100, 11th Avenue, Rockford, Rockford Township, Winnebago County, Illinois, 61104, United States. This is a on-site role.
Is this Customer Sales Account Manager job remote, hybrid, or on-site?expand_more
Staples has listed this Customer Sales Account Manager role as on-site.
How much experience is required for this Customer Sales Account Manager role?expand_more
Customer Sales Account Manager at Staples typically requires 1+ years of relevant experience at the mid level level.
What education is required for Customer Sales Account Manager at Staples?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Customer Sales Account Manager role belong to?expand_more
Customer Sales Account Manager at Staples is part of the sales job category on Recrutus.