Call Center Representative
Not Disclosed•Full-TimeOn-site
location_on198, South Church Street, Third Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
About the Role
We are seeking a professional and customer-focused Second Shift Call Center Representative to join our team. This role is responsible for handling calls related to parking accounts, billing questions, facility access, and general customer support. If you thrive in a fast-paced environment and enjoy helping people solve problems, we want to hear from you!
Hiring Process
Applicants will be required to pass a pre-employment criminal background check.
Work location
Work model: On-site
198, South Church Street, Third Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Key Responsibilities
- check_circleAnswer inbound customer calls in a courteous and professional manner
- check_circleAssist customers with monthly parking accounts, payments, and billing inquiries
- check_circleDocument all customer interactions accurately in company systems
- check_circleCoordinate with field staff and management regarding facility issues
- check_circleProvide accurate information regarding rates, locations, and policies
