Business Systems Analyst (Information Systems/Business Analyst II)
Not Disclosed•Full-TimeOn-site
location_onClubhouse Drive, Pine Ridge, Lexington County, South Carolina, 29172, United States
The South Carolina Department of Education (SCDE) is dedicated to serving students, supporting teachers, empowering parents, and engaging the community so that every student graduates prepared to reach their full potential.
SCDE is seeking a Business Systems Analyst to join the Program Support team within the Office of Information Technology (OIT). This role serves as a vital connector across OIT, working with technology teams, program offices, and external partners to analyze, document, and continuously improve the processes and systems that keep the agency running effectively.
This is an intermediate-level, cross-functional role that blends technical writing, business process analysis, data mapping, and systems documentation in an active Agile environment. The incumbent contributes directly to Phase 0 and Phase 1 deliverables—including the Service Catalog, knowledge base, governance documentation, and SOP library—and sustains that work through the plan's Scale and Optimize phases as SCDE's systems and integrations grow in complexity. Candidates should bring a track record of turning ambiguous requirements and technical detail into clear, governed, actionable documentation that real users rely on.
A key differentiator for this role is the integration of AI-assisted documentation practices. The successful candidate will incorporate AI-powered productivity tools, such as Microsoft Copilot and Claude, into workflows for drafting, editing, and summarizing complex technical content. This involves applying effective prompting practices while exercising editorial judgment to ensure all AI-assisted content meets accuracy, compliance, and agency style standards before publication.
Only those applicants chosen for an interview will be notified by letter. The position is located in the Office of Information Technology.
The South Carolina Department of Education is an equal opportunity employer. For more information regarding Title IX and nondiscrimination policies, please visit ed.sc.gov.
Work model: On-site
Clubhouse Drive, Pine Ridge, Lexington County, South Carolina, 29172, United States
Pine Ridge, South Carolina
Experience in state government, K-12 education, or another regulated public sector environment; understanding of compliance documentation requirements (FERPA, COPPA, NIST). Project Management Professional (PMP) or Certified Business Analysis Professional (CBAP) certification.
Skills: Microsoft Copilot, Claude, Microsoft 365, Sharepoint, Scribe, Confluence, Agile, Scrum, Ed-Fi, Ferpa.
Education: High school diploma required; Bachelor's degree in a related area preferred or substitutes for experience.
