Business Development Specialist (SCHAUMBURG)

About the Team

Staples is a business-to-business leader, and Quill serves as the engine that makes ordering supplies easier and more rewarding for businesses of all sizes. From everyday office essentials to technology and cleaning products, our mission is to support companies with an exceptional customer experience. As an Inside Sales Specialist, you become the vital link that binds our operations together, partnering closely with sales teams and internal business units to help both new and existing customers discover the right solutions. This role is designed for those who thrive in a sales-driven environment, enjoy consultative conversations, and want to make a measurable impact on customer success.

About the Role

In this position, you will act as a trusted advisor to high-value accounts, collaborating with Account Managers to secure one-time and recurring projects. Your day will involve managing multiple lead channels, from hunt lines to web leads and chat, while driving high conversion rates within approved margin guidelines. You will educate customers on relevant Quill.com features and benefits, increasing net sales and share of wallet through consolidation efforts. Success in this role requires a dynamic mindset that remains calm under pressure, allowing you to handle rejection with resilience and turn challenges into opportunities.

Hiring Process

Candidates selected for this role will move through a structured interview process designed to assess both sales aptitude and cultural fit. The journey typically includes an initial screening to verify qualifications, followed by a deeper dive into sales scenarios and communication skills. Final candidates will engage with the hiring team to discuss specific account strategies and team dynamics before an offer is extended.

Our Culture & Commitment to Diversity

At Staples, "inclusion" is an action word that represents our commitment to ensuring all employees feel valued and supported to contribute to their fullest potential. We believe that when we operate inclusively, diversity naturally follows. We actively seek employees with unique and varied perspectives and areas of expertise, fostering a culture where innovative thinking helps us exceed customer expectations. We are proud to be an Equal Opportunity Employer, considering all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.