Building Operations Coordinator

About the University of Pennsylvania

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. As an Ivy League school consistently ranked among the top 10 universities in the U.S., Penn offers a unique working environment within a historic, urban campus rich in landmarks and cultural offerings. Philadelphia serves as the perfect backdrop for work and play, providing easy access to educational, cultural, and recreational activities. Penn has been recognized nationally as one of America's Best Large Employers, fostering a distinctive interdisciplinary approach to scholarship and learning across its 12 schools.

About the Team

Residential & Hospitality Services (RHS) is a dedicated, innovative, and student-centered organization within the Division of Business Services. RHS oversees on-campus living and dining, as well as conferences and events hosted at the University. The team works closely with campus partners to deliver services that support both the living and learning experiences of Penn students, residents, and guests. The Building Operations Coordinator (BOC) serves as a critical ambassador for RHS and the University, building strong working relationships with internal and external partners including College Houses and Academic Services (CHAS) and Facilities and Real Estate Services (FRES).

About the Role

The Building Operations Coordinator provides front-line operational leadership and customer service support for one of eleven College House Information Centers. This role is designated as University "essential" personnel, granting the autonomy to make daily operational decisions to ensure service excellence. The BOC is responsible for the safety, appearance, and overall condition of College House facilities, playing a pivotal role in managing student staffing, facilities coordination, and resident and guest services.

During business hours, the BOC has full responsibility for assisting in their assigned Information Center. During non-business hours, the role expands to assume Residential Services Manager responsibilities for all Information Centers in support of the Housing Manager on Duty. Operating 24 hours a day, 7 days a week, the BOC acts as a primary point of contact for staffing issues, emergency responses, and facility concerns, ensuring the Information Center remains a welcoming and functional hub for the campus community.

Hiring Process

Candidates selected for this position will be required to undergo a background check after a conditional job offer is made. Consideration of the background check will be tailored to the specific requirements of the job.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin, citizenship status, age, disability, veteran status, or any class protected under applicable federal, state, or local law.