Bilingual Community Engagement Specialist
location_onWest Wildwood Drive, San Antonio, Bexar County, Texas, 78201, United States
Job Description
About Pair Team
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve.
We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and 29% reduction in hospital admissions.
At Pair Team, we’re not just delivering care—we're building the future of more equitable, community-driven healthcare.
Our Values
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other learn and provide feedback using candor and kindness.
- Break through walls: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and we ensure that we are taking care of ourselves in order to care for others.
About the Opportunity
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full‑time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare.
We seek a full‑time **Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness / Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole‑health care that Pair Team can provide.
Equal Opportunity
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E‑Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre‑employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including criminal history, reference checks, and driving records if a role requires vehicle use.
Work location
Work model: Remote
West Wildwood Drive, San Antonio, Bexar County, Texas, 78201, United States
San Antonio, Texas
Key Responsibilities
- check_circleExplain services and benefits to hesitant members with lived healthcare experiences
- check_circleMeet key enrollment metrics and support mission to improve wellbeing of underserved communities
- check_circleProvide consistent updates on funnel stages including delays and blockers
- check_circleMaintain proficiency in all internal and external technology tools utilized for position
- check_circleIdentify, outreach, engage, and enroll individuals into the program virtually and enroll individuals into the program via phone, text, email and in-person
- check_circleOffer education to partners regarding Pair Team's services and link members to Enhanced Care Management
- check_circleListen to eligible members and adopt empathetic communication styles to build trust
- check_circlePromote effective communication among internal teams, clinics and community partners
- check_circleManage end-to-end enrollment funnel ensuring members' continuation in the process
Requirements
- verifiedPhysically located in the United States
- verified1+ year of experience working in a metric or quota-driven environment
- verifiedBilingual (English/Spanish)
- verifiedStrong technical skills and comfort with utilizing multiple technology platforms