Bankruptcy Team Lead Specialist
Not Disclosed•Full-TimeRemote
location_onCarlos Gilbert Elementary School, 300, Griffin Street, Santa Fe, Santa Fe County, New Mexico, 87501, United States
About the Team
Carrington Mortgage Services is part of The Carrington Companies, providing integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors. Our mission is to deliver exceptional customer care and programs that support borrowers and their homeownership experience as we transform residential real estate. We are a growing team of uniquely talented professionals dedicated to making a difference in the housing market.
About the Role
The Bankruptcy Team Lead serves as a critical guardian of the lien-holder's interests within the residential mortgage bankruptcy process. This role is designed to minimize potential losses while ensuring strict adherence to investor timelines, company policies, and all applicable US state and federal laws. You will not only monitor the workflow and performance of your assigned team but also act as the department's primary subject matter expert and trainer.
In this position, you will navigate complex bankruptcy scenarios, handling escalated inquiries from borrowers and attorneys while providing management with strategic solutions to disputes and agreements. Your day-to-day involves identifying process gaps, implementing continuous improvements, and ensuring the accuracy of critical filings such as Motions for Relief, Proof of Claims, and Reaffirmations. As a leader, you will foster a culture of quality by conducting formal and informal training sessions, updating policies, and serving as the final authority on document signing and complex manual calculations.
Hiring Process
We invite you to explore this opportunity to join our team. For more information about our company culture and values, please visit www.carringtonmortgage.com.
Equal Opportunity
Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability, or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
Work location
Work model: Remote
Carlos Gilbert Elementary School, 300, Griffin Street, Santa Fe, Santa Fe County, New Mexico, 87501, United States
Santa Fe, New Mexico
Key Responsibilities
- check_circleMonitor residential mortgage loans in the bankruptcy process to minimize losses
- check_circleConduct training sessions and update policies for bankruptcy processes
- check_circleHandle escalated calls from borrowers and attorneys regarding bankruptcy inquiries
- check_circleAudit and review bankruptcy filings for accuracy and thoroughness
- check_circleIdentify process gaps and implement continuous improvement solutions
- check_circleGather and upload required documents for bankruptcy filing actions
- check_circleVerify borrower payment history and resolve posting discrepancies
- check_circleManage team performance, workflow, and timeline achievement
Requirements
- verifiedHigh school diploma or equivalent work experience
- verifiedSome college preferred
- verifiedFive plus years experience in a bankruptcy role in banking, finance or mortgage industry
- verifiedOne year or more in senior or lead bankruptcy role or project management
- verifiedIntermediate math skills
Nice to Have
Some college education
Benefits & Perks
check_circleComprehensive healthcare plans for you and your familycheck_circleDiscretionary 401(k) match of 50% of the first 4% of pay contributedcheck_circleAccess to fitness, restaurant, and retail discounts through employee portalcheck_circleCustomized training programs to help you advance your careerEmployee referral bonuses
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