Appointment Setter

About the Role

Clay Cooley Auto Group is seeking energetic, customer-focused Appointment Setters (BDC Agents) to help create strong first impressions and schedule appointments for our dealerships. These team members play a key role in managing incoming calls and online leads, coordinating appointments, and following up with potential customers to drive dealership traffic and sales.

The ideal candidate is enthusiastic, relationship-driven, and committed to delivering outstanding customer service. You will handle high volumes of inbound and outbound calls as well as internet inquiries, communicating with potential customers to answer questions, provide information, and schedule dealership appointments. Additionally, you will use CRM and lead management tools to update customer records, monitor interest, and manage incoming inquiries, while contacting internet leads and previous customers to set or confirm appointments and resolve outstanding concerns.

You will also coordinate with dealership teams to ensure a seamless customer experience and efficient service scheduling, while informing prospective and current customers about promotions, specials, and incentive programs.

Hiring Process & Requirements

All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all pre-employment screening processes. Successful candidates will complete the onboarding process within a few days of applying.

Equal Opportunity

We are an Equal Opportunity Employer. All applicants are considered regardless of background.