The 20 MSP

The IT Dispatcher role at The 20 LLC involves coordinating service operations within a premier Managed Service Provider supporting diverse enterprise clients. Key responsibilities include managing the dispatch calendar for technical teams, scheduling appointments between clients and engineers, and monitoring service tickets to ensure timely resolution. The position also requires maintaining documentation and improving operational workflows. This opportunity is appealing due to the company's collaborative culture focused on excellence, opportunities for professional advancement, and a comprehensive benefits package that includes certification reimbursement. The role is based on-site with a standard weekday schedule from 10:00 AM to 7:00 PM.