Sierra Interactive

The Support Analyst role at Sierra Interactive involves providing technical and account management support for a leading real estate SaaS platform. The team operates fully remotely and focuses on helping clients successfully utilize the company's CRM and IDX website products. Key responsibilities include troubleshooting technical issues, creating clear documentation for knowledge bases, and synthesizing customer feedback to contribute to new feature development. The position appeals to candidates seeking a high-growth environment with a collaborative culture, offering comprehensive benefits including full medical coverage, a 401k match, and paid parental leave.