Responsive

Responsive is seeking a Strategic Customer Success Manager to lead client relationships within the asset management sector. This remote role, open to candidates in CST and EST timezones, serves as a trusted advisor for institutional investors, private equity firms, and wealth management companies. The primary objective is to drive platform adoption and demonstrate measurable ROI by streamlining RFP, due diligence, and investor questionnaire processes. Key responsibilities include mapping end-to-end workflows, implementing automation and AI tools, and unifying knowledge repositories to enhance operational efficiency and regulatory compliance. The successful candidate will act as a strategic partner to senior stakeholders, managing renewals, identifying expansion opportunities, and delivering executive-level business reviews. This position appeals to professionals with deep expertise in investment management operations and governance who thrive in a collaborative environment. It offers the flexibility of remote work while providing the opportunity to influence business outcomes for major industry players. The role emphasizes building long-term trust, reducing manual effort, and ensuring audit readiness through optimized customer success strategies. View more