Planet Home

This full-time supervisory role within the Default Call Center focuses on overseeing the Loan Counseling team to ensure exceptional service for investors and borrowers. Key responsibilities include training and coaching staff to meet performance metrics, managing escalated calls and complaints, and maintaining compliance with federal regulations and investor guidelines. The position offers a collaborative environment where the supervisor supports team development and contributes to policy improvements. The role is based in a standard office setting and provides opportunities for professional growth within a structured organization that values clear communication and operational excellence.