Lap of Love Veterinary Hospice

Lap of Love is seeking a fully remote Call Center Representative, internally known as a Veterinary Care Coordinator, to support pet families during end-of-life care. The role involves guiding emotional conversations with compassion, managing high call volumes, and scheduling appointments while accurately documenting medical information. Candidates must thrive in a work-from-home environment with strong attention to detail and the ability to adapt to custom software. The position offers a supportive culture focused on dignity and peace for pets and their owners. Benefits include comprehensive medical, dental, and vision insurance, a 401k with company match, generous paid time off, and parental leave. The schedule covers 7 am to 11 pm EST seven days a week, including nights and holidays, with a mandatory four-week training program required at the start of employment. This role is ideal for individuals with prior call center or customer service experience who are passionate about animal welfare and providing empathetic support to clients. View more