This Customer Service Representative role supports the Division of Consumer Affairs in Newark or Trenton, serving as the primary point of contact for public inquiries regarding professional licensing. The position involves interpreting complex regulations, navigating multiple internal systems to resolve disputes, and documenting interactions with accuracy and empathy. Key responsibilities include actively listening to determine customer needs, applying independent judgment to confidential information, and maintaining professional standards during high-volume interactions. The role appeals to individuals seeking a stable position within a customer-focused government environment that values integrity, clear communication, and team collaboration. The position is based on-site at the specified New Jersey locations.