The Service Advisor role at Hicks Automotive Group involves leading the service department within a fast-paced, family-owned dealership established in 1973. Key responsibilities include managing service order flow, distributing technician tasks efficiently, and providing concierge support to ensure high customer satisfaction scores. The position also requires overseeing warranty claims, assisting with vehicle diagnostics, and collaborating with management on hiring and training decisions. This opportunity is appealing due to the company's strong culture that rewards hard work and motivation, offering a collaborative environment where employees are critical to success. The role includes comprehensive benefits such as health insurance, a 401(k) plan, paid time off, and employee discounts. The position is based on-site at the dealership.