The Client Care Emergency Services Specialist role supports the Client Care Team at Collette, a leading family-owned tour operator, by managing critical incidents for travelers abroad. This fully remote position operates Tuesday through Saturday during overnight hours. Key responsibilities include resolving urgent issues such as flight delays, passenger illness, and transportation disruptions, while making empowered decisions to book alternate travel and reissue tickets. The specialist also documents incidents for trend analysis and acts as the primary voice for the company during stressful situations. The role appeals to creative problem-solvers who thrive in high-pressure environments and value a collaborative culture focused on growth and community. Benefits include health insurance, paid time off, volunteer hours, and exclusive travel discounts.