Bill Alexander Ford Lincoln Mercury, Inc.

The Software Technical Support Specialist role provides remote assistance for software applications and systems within a fully distributed team. Key responsibilities include diagnosing and troubleshooting user issues via phone or chat, documenting resolutions, and collaborating with engineering teams to improve product performance. The position appeals to candidates seeking a flexible work environment with opportunities for professional growth through certification reimbursement and wellness programs. The role requires strong communication skills to explain technical concepts to non-technical users while maintaining high service standards in a U.S.-based remote setting.