This senior individual contributor role within the AWS Customer Success Center of Excellence focuses on leading strategic AI-powered customer experience transformations for enterprise clients. The position involves designing comprehensive transformation frameworks, developing repeatable playbooks for partners, and synthesizing customer insights to influence product roadmaps. Key responsibilities include engaging with C-suite stakeholders to drive adoption, enabling partner ecosystems through training and methodology development, and establishing thought leadership in AI contact center solutions. The role appeals to professionals seeking to shape the future of cloud-based CX rather than just implement it, offering a unique opportunity to bridge product, sales, and partner organizations. The position is based in Seattle with a collaborative culture that emphasizes mentorship, career growth, and work-life harmony.