Employer Industry: Healthcare/Managed Care Why consider this job opportunity: Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on member care and satisfaction Engage directly with Medicare members to improve their healthcare experiences Flexible work hours to accommodate outreach efforts What to Expect (Job Responsibilities): Conduct outreach to members across Medicare business lines to address gaps in care Respond to follow-up calls or emails from members or providers related to outreach efforts Assist members in scheduling appointments with primary care physicians and specialists as needed Maintain outreach spreadsheets in Excel, documenting efforts and reporting to management regularly Handle other Star-related and administrative responsibilities as required What is Required (Qualifications): 2-3 years of experience in a Healthcare/Managed Care setting Strong proficiency in Excel for managing spreadsheets Experience in telephone etiquette Previous customer support experience How to Stand Out (Preferred Qualifications): Familiarity with Medicare business lines and care coordination processes Experience in outreach or member engagement roles J-18808-Ljbffr