Customer Service Representative Jobs in Houston, TX A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial. The Customer Service Representative oversees all customer service inquiries and assists clients with all of their needs. Ensures customer satisfaction and assesses client needs. Basic Qualifications: Must be fluent in reading, writing, and speaking English. Requires willingness to work a flexible schedule, including evenings and weekend hours. Responsibilities: Handle customer inquiries and complaints. Process orders and manage customer accounts. Provide information about products and services. Perform troubleshooting for customer issues. Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Paid Time Off and Sundays Off We are Closed J-18808-Ljbffr