Job Title: Clinic Operations Representative Location: Montgomery County (Rockville, MD) - (2400037N) Description: This position reports to the Clinic Operations Supervisor or Clinic Operations/Practice Manager. Provide patient services and administrative support in clinic operations. Interacts with parents, patients, physicians, and other staff under moderate supervision in a courteous manner. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled services according to managed care requirements. May be responsible for scheduling patients for specialty appointments. Position may be required to float to other clinics or ROCs for coverage. Qualifications: Minimum Education: High School Diploma or GED (Required) Minimum Work Experience: 1 year of experience performing billing, patient registration, scheduling, medical insurance verification, and insurance screening (Required). Experience in a healthcare setting (Preferred). Required Skills/Knowledge: Broad clinic knowledge, customer service skills, computer knowledge necessary, Microsoft Office experience preferred (Word&Excel). Complete Ambulatory Services training curriculum and pass all competency assessments, including a mock clinic. The ability to type a minimum of 35 words per minute is required. Functional Accountabilities: Patient Services Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Complete computer-aided, online registration screen with parent/guardian via telephone or in person in a professional&courteous manner. Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy. Reschedule appointments for patients who did not show or for the ancillary services cancellations by providers/technologists. Greet patients and parents courteously. Arrive patients in the appropriate system based on department policy. Obtain required consents for department&ensure distribution of compliance-related materials. Obtain a copy of the insurance card and photo ID to be stored in the medical record. Respond to patient portal work lists. Verify insurance eligibility using applicable eligibility systems. Notify parents of the need for completed insurance referral forms or pre-authorization prior to scheduled/unscheduled appointments. Cash Collection Collect and record co-payments, deposits, and payments in full and provide the payer with a receipt. Maintain departmental requirements regarding cash controls and collections. Office Support Answer telephone and address caller needs appropriately. Distribute mail and manage voice mail messages. Maintain office files and office supplies at PAR levels. Maintain a clean reception area and work space. Safety Speak up when team members appear to exhibit unsafe behavior or performance. Demonstrate accurate, clear, and timely verbal and written communication. Primary Location: Maryland-Rockville Work Locations: Neuropsych Montgomery County 15245 Shady Grove Suite 350 South Building Rockville 20850 Job: Administrative Support / Customer Service Organization: Ambulatory Position Status: Regular - Full-Time Shift: Day Work Schedule: Mon - Fri 8:00 a - 4:30 pm Full-Time Salary Range: 43160 - 85259.2 Childrens National Hospital is an equal opportunity employer. J-18808-Ljbffr