Responsible for answering and connecting all incoming organization calls to the requested areas. Transfers clinical and support staff calls to desired destinations for continuity of patient care. Obtains additional and/or relevant information from callers to determine appropriate call destinations. Operates as a key member of the emergency management process. Dispatching teams in a clear, accurate, and calm manner to respond to emergencies. Functions as an after-hour care representative for clinical offices. Takes messages for both urgent and non-urgent matters and dispatching them as requested by individual offices. Minimum Education - High School Diploma or equivalent. Minimum Work Experience - 2 years of experience in a customer service, retail, or other fast-based business environment. - Prior call center experience preferred. Required Skills, Knowledge, and Abilities - Demonstrated excellent verbal communication skills including active listening. - Demonstrated strong reading comprehension, spelling, and grammar skills. - Ability to handle high call volume professionally, efficiently and confidentially. - Good organization, prioritization skills and attention to detail - Demonstrated ability to adapt swiftly to changing priorities. - Demonstrated ability to remain calm during emergency situations. - Proficient in Microsoft Suite (Word, Excel, Outlook, SharePoint, etc) Pay Range: $15.34 - $22.77 COMPETITIVE DIFFERENTIALS RATES - $4.25 - Evenings - $8.00 - Nights - $4.75 - Weekends PM24 PI97b38c258695-37156-35681492