Technical Programmer (Systems Administrator) Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. Position Status&Special Application Instructions Posting Number: NC00683 Benefits Eligible: Yes Section: Administration&Finance Number of Positions Available: 1 Posting Date: 10/15/2024 Position Status: Continuing Position Union Status: PSA Closing Date: Open Until Filled Full-time employee benefits include: Comprehensive Health Benefits and Rewards for Wellness Incentives As an Affirmative Action/Equal Opportunity institution that values and is committed to inclusion and to expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application. Position Information Position Title: Technical Programmer (Systems Administrator) Department Name: Information Security Full Time / Part Time: Full Time Scheduled Work Week / Hours: Monday-Friday 8:30am-4:30pm Position Overview: Within Information Technology Services (ITS), the Systems Operations team is responsible for maintaining and operating the on-premise data centers and the multi-cloud virtual data center and collaboration infrastructures. Primary Purpose Assist with the maintenance of the College server and storage infrastructure in support of college-wide information systems. Install, update, upgrade and troubleshoot data center hardware, hypervisors, operating systems, applications, and system software. Perform system administration functions both corrective, preventive, and pro-active in the areas of configuration, performance and capacity management. Manage the configuration and performance of system and network services including but not limited to Directory Services, DNS, DHCP, malware protection and data backup services. Assist with analyzing current and planned network usage, establishing trends, and identifying bottlenecks. Assist with developing procedures and operations and installation documentation for installed systems and applications. Assist with the planning and development of new projects and systems including researching and recommending new technologies and server and infrastructure equipment. Assist in establishing and maintaining server and storage infrastructure security. Coordinate with vendor service personnel during installation, upgrade, repairs and other maintenance of data center facilities. Function independently or as a member of an information technology team as assigned. Participate in committees, working groups, councils, etc. in support of information technology initiatives. Assume project leadership role in the implementation of selected data center projects as assigned. Provide backup for duties of other Technical Programmers and other staff members within the data center area. Respond to emergencies outside of normal working hours as needed, both remote and on-site. Train and supervise student employees and lower-level network/telecom technicians as assigned and assist in evaluating training needs. Maintain an active commitment to professional development. Occasional Duties Perform other related duties as required or as assigned by the Manager, Network and Telecommunications – Technical Services. Provide related administrative functions and help desk support; as required, work non-standard shifts, and provide on-call, telephonic or pager support. As part of training, perform functions normally assigned to unit and project although to a lesser degree. Required Skills, Knowledge, and Abilities Demonstrated competence with network, server, virtualization, and storage technology; personal computer hardware, software and peripherals, and the uses of information technology to support organizational objectives. Demonstrated strong interpersonal and communication skills. Ability to work effectively with faculty, administrators, students, and colleagues. Availability for emergency call-in and ability to travel overnight for training and support locations within Rhode Island and surrounding states. Required Qualifications Education: Bachelor’s degree or equivalent experience Experience: Four years of experience in the installation, maintenance and troubleshooting of data center hardware, hypervisors and software systems of which two years’ experience shall be in the system administration of an enterprise-level data center infrastructure. Preferred Qualifications Bachelor’s degree in computer science or closely related field. Current and relevant certifications in the area of server operating systems, storage technologies, virtualization technologies and/or cloud technologies. Demonstrated ability in providing a high level of system reliability and availability. Experience with Cisco equipment and/or Unix/Linux. Environmental Conditions The position requires significant lifting, moving, and/or installation of moderately heavy equipment (such as computers) and other related information technology components. Supplemental Questions Required fields are indicated with an asterisk (). Do you have an earned bachelor's degree? yes no Do you have four years' experience in the installation, maintenance and troubleshooting of data center hardware, hypervisors and software systems of which two years' experience shall be in the system administration of an enterprise-level data center infrastructure? Yes No Required Documents: Resume Cover Letter Optional Documents: As an Affirmative Action/Equal Opportunity institution which values and is committed to inclusion and expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application. J-18808-Ljbffr