Summary: Reporting to the Director, Service, the Service Lead will be responsible for supporting the Service Department (Maintenance&Repair Departments), including but not limited to process support and implementation, report creation and tracking, customer service support, contract management support, purchasing, billing oversight, EH&S management support, etc. This position is vital in supporting the Director, Service in the day-to-day operations. Responsibilities: Support the outgoing quality, safety and efficacy of all maintenance and repair services, compliance with all applicable specifications, standard operating procedures, and applicable regulatory bodies. Support with Environmental Health&Safety (EH&S) management, ensuring the field workforce is in compliance with internal and regulatory requirements and onboarding of new field employees with safety training. Support various company initiatives, ensuring the success of various programs, including but not limited to sales (i.e. Elevator Zip), safety (i.e. JHA completion), etc. Support establishment of processes and standard operating procedures. Maintain and produce various reports for the Service Department, including KPI tracking, excessive calls, entrapments, etc. Track and manage consultant maintenance evaluation reports, including monthly and quarterly maintenance reports for strategic customers. Issue and manage purchase orders for maintenance and repair materials. Review and approve weekly time and attendance records for maintenance and repair supervisors. Establish daily huddles for entrapments, repeat calls, and any other critical topics. Oversee weekly service call billing, small repair, and quoted repair billing. Establish and track required service for trouble devices. Support service contract management. Ensure compliance with applicable laws, regulations, and other certification/license requirements. Perform other duties as assigned. Work Environment&Hazards: Mostly office-based but may require occasional visits to field locations. Exposure to confidential company data and sensitive regulatory information. Work Contact Group: Significant contact with customers and field staff. Regular interaction with stakeholders and the various Operational Departments. Collaboration with all departments to ensure companywide compliance. Minimum Qualifications: Associates Degree in Business Administration, Operations, or a related field required. Bachelors Degree strongly preferred. A minimum of 3 years of related experience required. Elevator industry experience highly desired. Excellent written and oral communication skills with the ability to present to management and the field workforce. Excellent time management and organizational skills required. Must have exceptional multitasking skills and the ability to work in a demanding environment. Excellent customer service skills with the ability to establish strong relationships. Proficient in Microsoft Suite, specifically Excel, Outlook, Teams, and Word. Special Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Ability to travel to job sites and attend meetings at multiple locations as required. Travel up to 25%. Must be able to lift up-to 25 pounds at times. J-18808-Ljbffr