About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions. Overview DLH is seeking a mid to senior level ServiceNow Administrator to support our federal customer. This role will handle configuration and deployment tasks for the NHLBI ServiceNow production instance, as well as providing day-to-day support and system enhancing recommendations for Enterprise Risk Management, Change Management, and CMDB modules. If you are an experienced ServiceNow administrator with a track record in implementing ServiceNow in a highly regulated enterprise environment, we would love to speak with you. Responsibilities Monitor health, usage and overall compliance of ServiceNow and its applications. Assist in building and maintaining internal technical documentation, manuals, policies, and processes. Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits. Coordinate application and platform upgrades. Develop systems integrations and process automation. Configure and maintain SLA, catalog items and their associated workflows. General support, administration and maintenance of ServiceNow platform and associated applications. Work closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices. Hands-on experience with ServiceNow development tools and techniques, and formal admin activities. Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field. 8 years’ experience with ServiceNow administration. ServiceNow System Admin or Developer certification (admin or higher). ITIL4 Certification (preferred). Ability to obtain a Public Trust clearance. Experience using JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc. Demonstrated ability with ServiceNow incident, change, problem, request, CMDB, and knowledge management applications; enterprise risk management. Experience troubleshooting integration management, security, and application issues. Ability to analyze, troubleshoot and resolve complex software application related problems. Ability to apply standard methodology, techniques, procedures and criteria. Exceptional customer service skills. Basic Compensation: $120,000.00 - $140,000.00 yearly salary. The salary offered within this range will be based on the selected candidates’ skills, experience, education, market data, and internal parity. DLH may offer other rewards that may include performance incentives and program-specific awards. An applicant’s salary history will not be used to determine compensation. Benefits: DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions. J-18808-Ljbffr