Job Description - Senior Operations Metrics and Reporting Analyst (25AAOP1D20241125) Senior Operations Metrics and Reporting Analyst Chicago, IL I USA As the world changes and markets become more competitive, our clients’ needs become more complex. Our ambition is to unlock a more sustainable and prosperous tomorrow by helping businesses navigate the world’s risks. We are seeking a highly skilled Senior Operations Metrics and Reporting Analyst to join our team. The ideal candidate will possess a robust data background, proficiency in building Excel models and utilizing BI tools, and the ability to create and improve baseline tools and scorecards to measure the performance of our Underwriting Operations department. This position offers the opportunity to make a significant impact on the strategic decisions made by the leadership team. What will your essential responsibilities include? Develop and improve existing baseline reporting tools to measure the effectiveness of the Underwriting Operations team, including scorecards, management reporting dashboards, staffing models and production reporting; ensure models are scalable and flexible with growth or changes to business or service assumptions. Extract and share relevant insights from reporting to support strategic and tactical decision-making by identifying opportunities for training, process / automation improvements, staffing or service adjustments. Leveraging internal and external benchmarks, create targets against baseline performance to measure and analyze progress of team over time. As part of end-to-end process, collaborate and integrate reporting with Enterprise Shared Services to build tools that effectively measure full submission lifecycle. Working closely with Finance, Innovation Data&Analytics and other teams, determine and develop best way to present data effectively. In partnership with E2E transformation, ensure Underwriting Operations achieves target capacity improvements by monitoring impact of new system or process implementations against baseline productivity metrics. This Senior Operations Metrics and Reporting Analyst reports to the Head of Underwriting Operations. We’re looking for someone who has these abilities and skills: Robust data background with a proven ability to build Excel models and utilize BI tools. Experience in creating and improving baseline tools and scorecards to measure operational performance. Ability to collaborate with cross-functional teams, particularly globally, to build and enhance data analysis tools. Proven track record of developing metrics to measure the capacity and outputs of operational teams. Excellent presentation skills to assist leadership with strategic decision-making. Outstanding analytical skills and proficiency in Excel and BI tools. Location : US-IL-Chicago Schedule : Full-time Job Type : Standard The U.S. pay range for this position is USD 104,000 – 182,000. Actual pay will be determined based upon the individual’s skills, experience, and location. AXA XL is an Equal Opportunity Employer. J-18808-Ljbffr