Job Description
Earn up to $55,000 per year (depending on location and experience). Very Obtainable and Generous Bonus Plan. Full range of Health Benefits. Amazing 401K with company match (after one year). Awesome growth potential with an amazing company that is growing We help good people learn to lead, serve and make a difference. OVERVIEW OF POSITION This position, under the General Manager's guidance, is responsible for supporting all elements of day-to-day operations, including increasing sales, meeting profit objectives, executing new programs, and ensuring guest satisfaction. Other duties may be assigned. PRINCIPLE DUTIES AND RESPONSIBILITIES In conjunction with the General Manager, supports the development of restaurant operating plans that achieve business growth (sales and profit) and guest satisfaction. Works closely with the General Manager to plan schedules, analyze staffing needs, and ensure appropriate development and training for all employees. Exercises discretion in addressing changing demands of the business. Ensures that all menu items are prepared and served in accordance with Brand Standards. Supports the General Manager in maintaining proper inventory levels for both food and nonfood items in accordance with company guidelines. Ensures guest satisfaction through directing operational execution of proper service in a clean and pleasant environment. Makes changes to the operation as necessary to ensure guest satisfaction and enforces Brand Standards service requirements. Responsible for compliance with all applicable local, state, and federal laws and regulations in our restaurants. Ensures that proper management procedures and practices for the facility and equipment are adhered to through preventive maintenance, energy conservation, repairs, security measures, and that safety and sanitation requirements are met. Embodies, promotes, and teaches Company values and policies in all aspects of restaurant operations, with a strong focus on safety. With the guidance of the General Manager, responsible for controllable expenses focusing on labor standards, cash, R&M, food costs, and other operating expenses. Maintains awareness of local market trends, competitive stance, and opportunities. Works closely with the General Manager to select and implement appropriate local restaurant marketing programs. Creates and maintains a positive work environment, ensuring open communication. Communicates employee relations issues to the District Manager and Human Resources. Influences supervisors, subordinates, and peers effectively. Manages disagreements and conflicts in a constructive and timely manner. Strong leadership skills and a high level of flexibility are required. HOSPITALITY&GUEST SERVICE SKILLS All employees are expected to provide customer service that is extraordinary and exceeds the expectations of our guests. Employees are required to follow established policies and guidelines that go beyond simply smiling, greeting, and being nice to guests. A positive "can-do" attitude, respect for others, and the ability to adapt to changes in the workplace are essential. J-18808-Ljbffr