Location: 4 days onsite, 1 WFH weekly in Ridgefield Park, New Jersey. Job Type: Full-Time About the Role: Seeking a Senior Site Experience Manager to join our Customer Experience (CX) team, supporting the categorical Line of Business (LOB) management. This position will play a critical role in driving site nurturing, customer journey improvements, and eCommerce revenue growth. The ideal candidate will be highly collaborative, detail-oriented, and experienced in managing the end-to-end lifecycle of product pages while working closely with internal and external stakeholders. Key Responsibilities: Product Page Lifecycle Management: Oversee the end-to-end lifecycle of product pages on company website, from intake and asset gathering to eCommerce setup, optimization, and post-launch improvements. Content and CEJ Enhancements: Ensure content and customer experience journey (CEJ) align with client’s brand standards and accurately represent products. Project Management: Manage tight deadlines and prioritize tasks effectively to meet market launch dates, coordinating page updates and communicating site changes to stakeholders. Cross-Team Collaboration: Work closely with the CX, LOB, Product, Web Development, and Site Operations teams, as well as 3rd-party agencies and production resources, to streamline processes and ensure successful project execution. Tools and Workflow Management: Use Smartsheet, Jira, and Confluence to organize, track, and communicate progress, managing tickets for a large site migration project and ad-hoc requests. Problem Solving and Innovation: Proactively identify and resolve issues, develop solutions, and advocate for the customer journey and business needs. Stakeholder Management: Maintain clear communication, align expectations, and keep all stakeholders informed throughout the project lifecycle. Essential Qualifications: Bachelor’s degree required; degree in Communications, Marketing, or a related field preferred. 5 years of project/program management experience, preferably in eCommerce, site merchandising, or campaign launches. Proven ability to manage complex projects in a highly matrixed organization. Strong organizational skills, exceptional attention to detail, and the ability to prioritize tasks in a fast-paced environment. Expertise in site usability, A/B testing, and optimization. Proficiency in Microsoft Office (Excel, PowerPoint, Word) and project management tools like Jira&Confluence. Excellent written and verbal communication skills. Experience in online retail; technology-focused online retail is a plus. Preferred Traits: A strategic thinker and advocate for exceptional customer experiences. Self-motivated, collaborative, and able to thrive in a team-oriented environment. Passionate about learning, growth, and problem-solving. Comfortable handling detailed, process-driven work. What We Offer: Opportunity to work with a global brand at the forefront of technology and innovation. Collaborative work environment with opportunities for professional growth. Competitive compensation and benefits package. J-18808-Ljbffr