VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. PAY RATE: $69,607.47 - $73,271.02 Per Year BENEFITS: VOALA offers competitive medical, dental, vision, and retirement benefits. JOB SUMMARY AND PURPOSE The Program Manager I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources, coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets. DUTIES AND RESPONSIBILITIES Intake, assessments, service planning, service delivery, and goal attainment. Training, supervision, and problem-solving for difficult cases. Meeting grant objectives, adhering to grant guidelines. Provides information to Division Director highlighting progress to reaching set goals. Provides quality service to clients with rental issues. Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants. Measures and assesses the impact of services, supports, and participates in key elements to the program's success. Effectively communicates project expectations to team members. Coordinate outreach and collaboration efforts with community partners and landlords. Other duties as directed to accomplish program goals. Qualifications REQUIREMENTS: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications. EDUCATION: Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years). EXPERIENCE: Minimum of 3 years of experience in Social Services Program Management, Coordination, or Supervision. Minimum of 1 year of direct experience in Staff Management. PREFERRED QUALIFICATIONS: Master of Social Work or discipline related to Program services. Experience connecting clients to community and government resources. Experience serving the target community (veterans, homeless, at-risk youth, etc.). Knowledge about community resources. Experience with HMIS and other relevant databases used by partner service providers. Ability to work with people from various backgrounds and/or limited English capabilities. J-18808-Ljbffr