Location The Homestead Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description To direct and assist guests and associates with communication needs in accordance with Omni Standards. Responsibilities Essential Functions: Answer console. Direct phone calls to appropriate personnel. Assist all guests and associates. Wake-up calls. Place and follow up on Synergy orders. Process incoming and outgoing mail. Any other pertinent tasks assigned by management. Tools and Equipment: Telephone, keyboard, pen/pencil, photocopying machine, computer, printer, file folders, filing cabinet, and facsimile machine. Working Environment: Interior of hotel, in normal office conditions. Qualifications Qualifications: High school diploma or equivalent. Previous experience as a PBX Operator or similar role. Excellent customer service and communication skills. Able to handle multiple tasks in a fast-paced environment. Strong problem-solving skills. Must have strong computer skills; specific experience with hospitality-specific computer programs preferred. Ability to sit for the majority of an 8-10 hour shift. J-18808-Ljbffr