Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Patient Access Representatives are usually the first people to meet and greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representatives: 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) ensure that every patient registered for care is properly identified. They process patient payments on accounts at the cash window, handle inquiries from patients or their representatives, and refer them to appropriate Patient Account Representatives. They also perform daily cash receipt deposit functions. EEO/AA/Disability/Veteran Responsibilities Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan. Support customer satisfaction initiatives as defined in the annual individual work plan. Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan. Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards. Follow the hospital exposure control plans for bloodborne and airborne pathogens. Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Qualifications EDUCATION High school diploma or G.E.D. required. B.S./B.A. or A.A. degree, or some college preferred. EXPERIENCE Experience in a professional setting with customer service responsibility preferred. LICENSURE Continuous demonstration of team orientation and customer-focused behaviors. A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. SPECIAL SKILLS - Medical terminology - Computer experience required - Insurance experience required - Strong telephone and interpersonal communication skills - Outstanding customer service skills - Team-building skills J-18808-Ljbffr