Job Listing: Visitor Services Coordinator Compensation - Salary range starts: $43K/year. Tudor Place provides excellent benefits to employees, including paid leave, paid holidays, free on-site parking and Museum Shop discount for all employees; life insurance and medical benefits are available to full-time employees. Job Type - Non-Exempt, Full-Time, Non-Emergency; Schedule: Tuesday through Saturday, 9 a.m.—5 p.m.; occasional evenings and Sundays, with advance notice, may be required. Apply - Please email Helen Hubbard-Davis, Director of Finance&Administration, at careerstudorplace.org with a resume and cover letter. Please include “VISITOR SERVICES COORDINATOR” in the subject line. No phone calls please. Summary - Tudor Place Historic House&Garden seeks a Visitor Services Coordinator. This position is responsible for ensuring a positive visitor experience by operating the Visitor Center, including the Museum Shop, and leading tours of the historic house. The ideal candidate will be a person who can collaborate with a team to create a vision for these experiences and regularly deliver them to the public. A skilled communicator who can navigate front-line customer interactions as capably as they can work with colleagues will thrive in this role. Job Responsibilities - Open and close Visitor Center; coordinate site procedures for public hours Work in the Visitor Center; greet visitors and provide a general orientation to the site; assist visitors Promote programs and events to visitors Register and receive payment from visitors for hourly tours; sell Museum Shop merchandise Answer telephone and direct calls as needed; maintain shared phone and email mailboxes Maintain an orderly, attractive and welcoming Visitor Center, including restocking shelves and ordering supplies Assist Director of Education&Visitor Services with merchandise purchasing, product development and Museum Shop displays Maintain inventory in POS database, produce inventory reports and conduct physical inventory, with Director or Education&Visitor Services Maintain Museum Shop online storefront and process online orders Assist with the training of Visitor Services Assistants; assist with the training of other staff, as needed Other duties as assigned Coordinate daily schedules for both tour coverage and Visitor Center coverage, with Director of Education&Visitor Services Coordinate group tours, with Director of Education&Visitor Services Lead tours of historic house and garden Aid volunteer docents with tour groups Process registrations and payments for programs through Altru database Support department with maintenance of accurate site-wide visitation statistics Assist with volunteer records maintenance Assist Director of Education&Visitor Services with docent training Assist with special programs, some of which may occur on holidays and after regular work hours Help with private event rentals as needed Qualifications - EXPERIENCE&EDUCATIONAL REQUIREMENTS Bachelor’s degree (a major in communication, education, history or a related field a plus) 1-3 years of experience working in a museum or other customer service setting Experience working with volunteers a plus KNOWLEDGE, SKILLS&ABILITIES Desire to work in a historic site/museum setting Proficiency in Microsoft Office Computer literacy with ability to learn necessary office technologies including Altru Courteous, professional manner Ease with public speaking and leading tours Ability to work collaboratively as part of a diverse team of museum professionals Flexibility, problem-solving skills and ability to adapt to changing needs The physical requirements of this position are classified as medium work (exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects). This position requires climbing (stairs, ladders), stooping, kneeling, reaching, standing or walking for extended periods, lifting, grasping, visual acuity, keen spatial awareness and the ability to move within constricted spaces. Ability to work in a range of environmental conditions Tudor Place is an Equal Opportunity Employer. J-18808-Ljbffr