IT Service Delivery Analyst N.A. Zurich North America is currently looking for an IT Service Delivery Analyst to support our Infrastructure and Operations Team in 2025. This entry-level role will utilize automation on our platform for deployment upgrades and will be located at our North American Headquarters in Schaumburg, IL. Additional Responsibilities include: Act as an Ansible and DevOps / Automation engineer and Ansible Playbook / Role designer Ansible playbook and role development and testing in non-production and production environments Develop Ansible Automation Platform Workflow designs Use of Ansible Automation Platform to deploy and run the automation developed Own the administration of the Ansible Automation Platform environment Creation of technical documentation Basic Qualifications: Bachelor's degree and 0 or more years of experience in the information technology area OR Zurich Cybersecurity Technician Apprentice, including Associate Degree and 0 or more years of experience in the information technology area OR High School Diploma or Equivalent and 2 or more years of experience in the information technology area Preferred Qualifications: Experience using Git for Ansible source control Experience working in an Agile environment Experience with the software development life cycle Experience with other DevOps platforms and tools - Chef, Puppet, Jenkins, CircleCI, Artifactory Strong scripting skills (Bash, Python, Ruby, Go) A strong sense of ownership and responsibility for code quality that follows best practices A passion for learning and adapting to new technologies Ability to multi-task and work under pressure Ability to see the big picture, not just the piece you are working on Strong working knowledge of Windows/Linux platforms. Location(s): AM - Schaumburg Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No J-18808-Ljbffr