Dallas Market Center is seeking an IT Help Desk Support Analyst to join our team This is a dynamic role that combines Tier 1 and Tier 2 responsibilities. This position is essential for providing technical support and troubleshooting assistance to our staff. The ideal candidate will possess strong problem-solving abilities, excellent customer service skills, and a solid understanding of various IT systems including desktops, laptops, mobile devices, and network equipment. This is an in-office position. Key Responsibilities: First-Level Support: Provide first-level contact and efficient resolution for IT issues, ensuring a high level of customer satisfaction. Advanced Troubleshooting: Handle escalated issues from Tier 1, including complex problems with hardware, software, servers, and networks. System Installation and Configuration: Install, configure, and troubleshoot desktop PCs, laptops, mobile devices, and various IT systems and applications. Network Support: Assist with the deployment, maintenance, and support of network infrastructure including switches, routers, and cabling. Inventory Management: Maintain and manage hardware and software inventory to ensure resource availability. Documentation: Create and maintain documentation for IT systems, policies, and procedures. Collaboration: Work closely with other IT team members to support network maintenance, upgrades, and other IT projects. Customer Support: Deliver in-person, telephone, and online support to end-users. Requirements: Education: High School diploma or equivalent required. Bachelor’s Degree in Information Technology or related field, or equivalent experience preferred. Experience: Tier 1: 1-2 years of experience in IT support. Tier 2: 3-5 years of experience in an end-user desktop support role. Technical Skills: Proficiency with Windows operating systems, Microsoft Office applications, and Office 365. Strong knowledge of PC hardware/software, networking devices, and various IT systems. Experience with iOS, Android devices, and VoIP phone systems. Knowledge of Microsoft Server and Active Directory is a plus. Soft Skills: Excellent problem-solving, communication, and customer service skills. Ability to work independently and collaboratively in a team environment. Strong organizational and time management skills. Customer Focus: Maintain a customer-focused mindset, ensuring users' needs are met promptly and effectively. Problem Solving: Recognize and define problems, identify alternative solutions, and implement plans to resolve issues. Dependability: Be consistently reliable and punctual, managing competing demands and adapting to frequent changes or unexpected events. Technical Proficiency: Demonstrate technical proficiency and an understanding of how systems and technologies interrelate and impact the organization. Physical Requirements: Ability to sit in an office environment for most of each day. Ability to stand/walk for extended periods during market events. J-18808-Ljbffr