Job Description Anticipates and fulfills needs for patients, guests, physicians, and team members in person and on the telephone using a warm and friendly manner while upholding organizational service, safety, and privacy standards. Responsibilities Exhibits hospitality by proactively greeting incoming patients and guests; makes a positive impression. Communicates effectively with patients, families, and team members. Facilitates communication between families and the health care team in family waiting rooms and patient care areas. Uses a telephone console, computer, and other resources to provide accurate information to patients, guests, physicians, and team members, including patient locations (when appropriate), meeting information, office, and clinic locations. Answers the telephone in a prompt, positive, and helpful manner consistently. Facilitates wayfinding services for guests needing directions within the hospital. Escorts guests to destinations when appropriate. Promotes good customer service, anticipates customer needs, and provides for them. Acts as a resource for patients, guests, physicians, and team members by providing accurate information about local restaurants, hotels, shopping, and events while recommending on-campus services first. Responds appropriately to urgent situations, such as codes, and communicates effectively to the correct leaders and resources. Identifies service recovery situations and provides solutions. Completes zone rounding for cleanliness; receives, labels, and delivers mail, flowers, and packages to patients promptly. Set up, stock, maintain, and complete daily closing duties for each area as assigned. Reports maintenance and housekeeping needs and tracks for timely completion. Maintains accurate contact information for hospital personnel, departments, and local resources. Actively participates in continuous improvement of services and offerings through pilot programs, approved educational/skill-building programs, and department meetings. Other duties as assigned. Qualifications Two to three years of experience in hospitality or customer service, preferably in a healthcare environment. High School diploma or equivalent. About Us The Franciscan Missionaries of Our Lady Health System is a leading healthcare innovator in Louisiana and Mississippi. We bring together outstanding clinicians, advanced technology, and leading research to ensure that our patients receive the highest quality and safest care possible. This commitment is grounded in a history that is more than 100 years old, reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care. As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged. Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing, and an integrated information system. As we look to the future of our healthcare ministry, we chart our course by “going where we are called.” Job Identification: 32249 Job Category: Administration_Family Job Function: Guest Services Worker Type: Employee Regular or Temporary: Regular Department: Guest Services-Lake Main Campus J-18808-Ljbffr