Since 1972, Orlando Orthopaedic Center has remained independently owned and has grown to include 26 orthopaedic specialists across multiple subspecialties, many of whom are recognized leaders amongst their peers nationwide. The team at Orlando Orthopaedic Center delivers cost-effective, comprehensive coordinated patient care throughout Central Florida and beyond. We have nine Orlando Orthopaedic Center locations throughout Central Florida, plus a state-of-the-art outpatient surgery center at the heart of our downtown campus located in the trendy SoDo Shopping District just south of downtown Orlando. To provide more immediate care, we have opened several orthopaedic injury walk-in clinics located throughout Orlando and the surrounding communities. POSITION: Patient Registration Specialist Float RESPONSIBLE TO: Reception Supervisor or Branch Manager JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule appointments, review daily schedule of upcoming appointments for patients with out-of-pocket expenses. Meet with patients to review estimate of out-of-pocket expenses and provide payment options. Address patient balance questions as they occur during the check in process. EDUCATIONAL REQUIREMENTS: High school diploma required Advanced degree or Certification preferred QUALIFICATIONS AND EXPERIENCE: Three plus years of work experience in a physician practice/hospital Comfortable using email and interacting with Internet applications Experience collecting patient balances Strong understanding of insurance benefits and calculation of patient responsibility Knowledge of CPT codes and basic medical terminology Knowledge of practice management and electronic health record software Strong organizational skills and attention to detail Ability to perform multiple and diverse tasks simultaneously Proven experience handling irate patients/customers and dealing with conflict Familiarity with scheduling and rearranging appointments Excellent verbal and communication skills required Professional image (dress, manner, tone attitude) Positive and confident image Excellent customer service skills required A degree of creativity and latitude required Strong computer skills, knowledge of MS office products Responsibilities include, but are not limited to, the following: Insurance Eligibility and Patient Responsibility Review insurance eligibility for upcoming patient appointments Review daily insurance benefits for the day’s appointments to determine which patients may have out-of-pocket expenses Monitor daily schedule to identify bottlenecks and ensure patients with potential out-of-pocket responsibility are visited in a timely manner Following patient visit review superbill and calculate patient’s out-of-pocket responsibility utilizing estimator software In a pleasant, engaging and timely manner explain out-of-pocket expenses and review possible payment options Address patient questions or concerns tactfully and timely Collect and process payment from patient or review non-payment policy Following company protocol document and manage patients that require further follow up Reconcile daily payment processing report Meet with patients to address questions regarding outstanding balances Telephone Answering and Scheduling Answer the telephone pleasantly, and by the third ring as often as possible; route call or take message Schedule patient appointments: explain to patient which pieces of information they are to bring, provide a range of potential charges for the visit and the patient’s financial obligation, provide patients several scheduling options, follow physician-approved scheduling guidelines Check-In and Registration Greet patients as they arrive for scheduled appointments Print the daily schedules one day ahead Prepare new patient paperwork for upcoming appointments Provide new patients appropriate paperwork for required signatures Verify demographic information for new and established patients, according to protocol and update computer system as needed Explain financial and collection policies to new patientsprovide written guidelines to each patient Ensure the necessary patient paperwork is complete before patient is ready to be roomed by Medical Assistant Inform patients in the reception area when the physicians are running behindoffer to reschedule them as needed Other Be able to report for work at any one of the office locations prior to the start of the shift Balance posted transactions at the end of each day Screen visitors and respond to routine requests for information Keep the patient reception area neat and clean at all times throughout the day Maintain patient confidentiality; comply with HIPAA and compliance guidelines established by the practice Maintains detailed knowledge of practice management and other computer software as it relates to job functions Attends all regular staff meetings Performs all other tasks and projects assigned by the Branch Manager or Reception Supervisor Assists with patient payments at the time of service, posting of charges and payments, and scheduling follow up appointments, as needed Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Position requires extended sitting, some standing, bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employee may work in an environment that may be stressful. Typical Working Conditions Normal office environment. Occasional evening or weekend work. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Medical Specialty: Orthopedics Schedule: 8 hour shift Day shift Monday to Friday Application Question(s): What is your expected pay range for this position? Education: High school or equivalent (Required) Experience: Medical terminology: 1 year (Preferred) Medical office or other customer service: 2 years (Required) working with insurance: 1 year (Preferred) Work Location: In person